Generic chatbots don't fit B2B SaaSTools like Chatbase give you one bot per knowledge base. You need one chatbot per customer, scoped to their data — without rebuilding the wheel for every tenant.
RAG-as-a-service means months of plumbingVector DB, ingestion pipeline, retrieval, eval, streaming, auth, theming, billing. By the time you ship, the roadmap has moved on.
Per-resolution pricing punishes growthOutcome-based vendors charge $1–$2 every time your AI works. Your costs scale with your customers' success — not yours.